The Make Work More Human Blog
Read. Be inspired. Lead with Love.
Is it really possible to create a way of working based on love not fear? Yes. It’s not only possible. It’s essential. Learn more from this collection of more than 100 posts to inspire and guide you.
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Start your week with love
After I began to research, write, and speak about love at work, I happily found many others talking about love too. Sometimes the love they talk about takes the form of empathy or safety or respect. But these are all expressions of love, one of two primary human emotions.
Being human-centered
When you put humans at the center good things happen. Team members are more loyal, committed, and creative. They are glad to be at work, and they do better work. And customers, Washingtonians, are treated with respect. They receive better value, better services, and a better state to live in.
Let’s be human-centered
Some people will be unimpressed, “Of course we should be human-centered. What else would we be? This is already how I lead. I don’t understand why this is such a big deal.” It will be a surprise to some people that this needs to be championed.
A love story about work: caring for Cindy during cancer
During these initial days after her diagnosis, Cindy’s leader and team were there for her in all kinds of practical ways. They helped her arrange transportation, fill out paperwork, and apply for FMLA. They helped her navigate it all. And as her situation unfolded, they continued to help.
A love story about work: Hayley's leader goes the extra mile
Hayley started work as an administrative assistant for Dean right out of college. She’d been working for a few weeks in Washington State government and things were going well. She liked the people and the work came easily. She felt happy and confident.
A love story about work: Carol's social services team
Work in social services, and especially work in direct services to the most vulnerable people in society, is by its very nature a human endeavor. People often choose this field because they are compassionate and motivated to care for others. But social services can be some of the most physically and emotionally demanding work there is.
Three ways to decrease fear and increase love at work
No one wakes up in the morning, bounces out of bed, and eagerly declares, “I can’t wait to be ignored today! I hope my work doesn’t matter to anyone. I’m going in early because I’m not making a difference. Since no one cares about my work I am going after solving that really tough problem.”
That bell tolls for you.
I invite you to slow down from the frantic pursuit of productivity and performance for ten minutes to read a portion of Donne’s writing. Don’t worry; it’s not too long. But as with any masterpiece, his words will linger and return with questions and illumination later if we take a little time to consider them.
Vito's story
I’d never met Vito before, but he was the first to respond to a Linked In invitation to join a small group of men in the Bay Area as part of my research. Friendly but hesitant when he arrived, Vito was ‘California comfortable’ in a breezy cotton striped shirt, but slightly uncomfortable on some yet-to-be discerned level as we introduced ourselves, met the other two participants, and poured coffee.
What about accountability?
Whenever I talk with people about the need to eliminate fear and indifference and increase love and safety in the workplace someone inevitably brings up the question of accountability. And when they do, others nod their heads in agreement and concern.
Harmful fear: eliminate it this year!
Workplace fear is an all too common experience. Talk to almost anyone willing to be candid and they can tell you about a time, either past or present, of harmful fear at work. Those with fears in the past may still experience a kind of post traumatic stress disorder over it.
When I say the "L" word
When people ask what I do, I tell them it’s my job to talk about the “L” word at work, to foster cultures that are comfortable with The “L” Word. My work is especially to bring The “L” Word to public service and to help government organizations craft cultures with The “L” Word at their core.
Can't a little fear be a good thing?
When I asked people in my research interviews to share an experience of fear at work, some shared this kind of "helpful" fear situation. They consistently described the discomfort of stepping to their edge, experiencing a low-grade fear, and working through the challenge to accomplish something.
Covering the basics: what is fear and why is fear important?
I’m not a neurologist nor a psychologist; rather, I’m trained as a social scientist. So when it comes to those fields, when I say basic, I mean basic. But over time we will hear from experts who can help deepen our insights. You may have expertise to share too. I look forward to that!
A workplace that works
We go to work each day to earn a living so we can make a life for ourselves and our loved ones. But we don’t sign up to be humiliated, to be ignored, to be betrayed. We sign up for the workforce at 18 or maybe 21 to contribute, to do something we enjoy, or at least don’t mind, to make a difference in some way.
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